Returns & Refunds

We want you to love your products. If you are not satisfied, we are here to help.

Quick Summary

✅ 30 days to return

✅ EU 14-day withdrawal right

✅ Free returns for defective items

✅ Refunds in 5-10 business days

❌ Opened/used products cannot be returned

📧 hello@eastglows.com

Return Policy

You have 30 calendar days from delivery to return eligible items. Products must be unopened, unused, and in original packaging. Under EU Directive 2011/83/EU, you also have a 14-day right of withdrawal for any online purchase — no reason needed.

Return Conditions

Condition	Eligible?
Unopened, seal intact, original packaging	✅ Full refund
Seal broken or product used	❌ Cannot accept (hygiene)
Defective or wrong item received	✅ Full refund or replacement — we cover shipping
Damaged in transit (report within 48h)	✅ Full refund or replacement — photo required
Gift cards, sale items	❌ Non-refundable

How to Return

Contact Us

Email hello@eastglows.com with your order number. We reply within 24 hours.

Pack & Ship

Use original packaging. Ship with a trackable service to our return address.

Refund

5-10 business days after we receive your return. Back to your original payment method.

Return shipping: Customer pays for change-of-mind returns. We pay for defective, damaged, or wrong items.

Questions?

Contact Support